Returns & Exchanges

Due to the perishable nature of our fermented products, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your pickles arrive damaged or do not meet our quality standards, please reach out to our team within 30 days of delivery.

1

Inspect Your Delivery

Examine your brine-packed pouches upon arrival to ensure they are sealed and cool to the touch.

2

Document Issues

If you notice leaking, damage, or quality concerns, take a clear photo of the product and the shipping box.

3

Contact Support

Email our customer service team with your order number and the photos of your damaged items.

4

Resolution Process

We will review your request and provide a replacement or store credit for the affected items within 48 hours.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing